Privacy Policy
trst, a health technology company, helping people improve their cardio-metabolic health
Privacy Policy
About trst
trst, a health technology company, helping people improve their cardio-metabolic health
trst Privacy Principles
Your health data belongs to you (not us), and you can decide how it is used.
We believe you should control your biological health data, and our goal is to make it easy for you to see, monitor, and delete your information.
It’s also up to you to decide how your data on trst can be used.
If you don’t wish to contribute your personal data for product improvement and metabolic health research purposes, you can opt out of that sharing by emailing us at privacy@trsthealth.com.
We’ll never access or use your information in ways you haven’t agreed to. We respect your right to privacy and will protect your information.
We’ll work to collect as little information as needed to provide you with valuable service, and we will continually look for ways to collect less.
We will keep your information secure by prioritizing data security in every decision we make, and by ensuring that our security practices stay up-to-date.
We don’t monetize your data.
We don’t sell (or sell access to) your data to third parties (for advertising, or other purposes).
You may be asked to contribute your data to research initiatives that will help secure a healthier metabolic future. By contributing your data to research, you help researchers understand how people are living, how poor health outcomes develop, and how optimal outcomes can be built.
What information do we collect, and why Your account details
Your account details
When you create a trst account, we ask for your first and last name, email address, phone number, and address, DOB.
You can also choose to enter your date of birth, weight, height, and other biometrics to improve your app experience.
Your payment information
When you pay for trst or opt into a subscription, we use Stripe to collect, store, and process your payment information.
trst does not have access to your full credit card information, and we’ll never ask you to share that information with us directly.
Your logs – meals, activities, notes
When using trst, you’ll likely add meal photos, titles, notes, and activities. You can also import sleep data, heart rate data, and activity data from your devices.
Access to this information is limited to those with a business need, like support team members, data scientists, product managers, or engineers.
Your interactions – feedback & support
When you contact our Support or Privacy team, we retain the chat or email log as part of our records. If you participate in product feedback sessions, we may record the sessions for future reference. We’ll always let you know verbally if a call is being recorded.
Third-Party Tools and Analytics
Our app collects information about your devices, including what version of our app you’re using, what platform you’re on, your time zone, locale, and what version of that operating system you are running. We use this information for troubleshooting and aggregate analytics.
We do not collect location coordinates in the mobile app bug & crash reporting services we use. Where possible, we disable the collection of location coordinates in the mobile app bug & crash reporting services we use. Where you are located when using our app is not generally relevant to us.
Where we don’t need it (like in transactional or support emails), we’ve disabled the use of invisible pixels (learn more) that provide read receipts, location tracking, and device details.
We selectively use open tracking and other similar tools to improve marketing emails, advertising services, and other product improvement and performance initiatives.
We use minimal app logging and analytics software development kits (SDKs) to collect app crash and performance information. You can disable the sharing of trst urth App Analytics from your account settings in-app.
We strive to avoid using SDKs, code, or trackers provided by advertising networks that may track or retarget you for commercial purposes.
How we use your data Identifiable, member-specific data
trst uses your data to personalize in-app insights, education, and resources to improve your experience. If you request help from our support or engineering teams, we may need to access your account and associated information for troubleshooting.
trst wants to contribute to research in the field of circadian rhythm, wellness-focused glucose management, and the impact of circadian rhythms on cardia-metabolic diseases. You may be asked to contribute your data to our ongoing product improvement and research studies.
Aggregated and de-identified health data for product improvement and research purposes
trst uses aggregated, de-identified (anonymized) data to improve the product, including developing food and exercise insights.
How Your data is stored on one or more secure databases hosted by third parties
These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. We have implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. Our security practices currently include, but are not limited to:
Multi-factor authentication for internal access to member data IP whitelists
Encryption at rest
Encryption for passwords
Code reviews for all code changes
The ability to quickly revoke access to member data as needed
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App or website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Where
trst is based in the United States, and that’s where we store and process your data — so by using trst, you agree for your data to be transferred and processed in the United States.
How we share or disclose your data
We will share your data with third parties only under the following circumstances:
You request or authorize us to share your data
The information is needed by our agents, vendors, or service providers to perform functions on our behalf
We are required to by law (for example, to comply with a search warrant, subpoena, or court order)
If necessary and with your permission, we will share medical information you provide with an independent telemedicine service. We will not sell your data, or sell access to your data. And we’ll never use it ourselves for advertising third-party products.
How to export & delete your data
trst retains member data on secure servers for the duration of its business relationship with the member, and for an indefinite period of time afterward. trst is a steward of your data, and you have the right to ask us to delete it at any time. You can request that we delete all your identifiable data stored by trst by emailing us at privacy@trsthealth.com. We will verify that you are the one making this request. trst will comply with your request to delete your data no later than one month after you make your request, unless more time is required to verify your identity.
What we can’t delete
Your payment history and details, including your billing address is stored with our payment processors, and saved for accounting and fraud prevention purposes. Any data that is a part of your official medical records. trst is not a healthcare provider, and does not have the authority to modify or delete any information that is part of an official medical record. We cannot delete your data that may be stored with any third parties. You’ll need to reach out to those third parties for assistance removing your records from their services.
List of third parties that handle trst health member data
Sub-Processor Name
Sub-Processing Actions
Abbott
Glucose Data
Dexcom
Glucose Data
Stelo
Glucose Data
Oura
Wearable Data
Apple Watch
Wearable Data
Firebase
Crash Analytics
Smartlook
App Analytics
Stripe
Survey Sparrow
User Surveys
Vital
Data Standardization
Mailchimp
Email Marketing
HIPAA (US only)
trst does not provide medical care and is not a Covered Entity under HIPAA (US Health Insurance Portability and Accountability Act).
trst is considered a HIPAA Business Associate to our independent pharmacy/physician network partners with respect to the information you may provide in the medical consult form. trst treats all personal health information (PHI) collected as part of the medical consult process in compliance with its Business Associate Agreements with its Covered-Entity partners.
Artificial Intelligence Usage and Data Processing
Our application incorporates artificial intelligence technologies to enhance user experience and provide various services. By using our application, you acknowledge and agree to the following:
AI Processing and Features
We utilize artificial intelligence systems to process user data and provide automated features, recommendations, and responses
Our AI systems may analyze user inputs, interactions, and submitted content to deliver personalized experiences
AI processing occurs in accordance with our general data handling practices and security protocols
AI-Generated Content and Limitations
Our application generates content and responses using artificial intelligence technology
While we strive for accuracy, AI-generated content may occasionally contain errors, inconsistencies, or inaccurate information ("hallucinations")
We do not guarantee the complete accuracy, reliability, or appropriateness of AI-generated content
Users should exercise appropriate judgment and verification when relying on AI-generated information for important decisions
Users are encouraged to report any concerns about AI-generated content or automated responses through our standard feedback channels.
Additional details
trst uses your data to personalize in-app insights, education, and resources to improve your experience. If you request help from our support or engineering teams, we may need to access your account and associated information for troubleshooting.
trst wants to contributes to research in the field of circadian rhythm, wellness-focused glucose management, impact of circadian rhythms on cardia-metabolic diseases. You may be asked to contribute your data to our ongoing product improvement and research studies.
Age requirement
All members must be 18 years of age or older to use the trst product and platform.
trst does not knowingly collect any information from children under the age of 18. If you are under the age of 18, please do not submit any information through our website or app. We encourage parents and legal guardians to monitor their children’s Internet usage.
If trst learns or believes that it has collected information from a person under the age of 18, it will promptly delete those data and take reasonable steps to identify and notify the person’s parents about what information was collected, and how it was deleted.
If you have reason to believe that an individual under the age of 18 has provided Personal Information to us through our Website or Service, please let us know by sending an email to support@trsthealth.com
Changes & amendments
We may modify this privacy policy from time to time. If we do, we will post the new privacy policy on our web page, and we’ll be sure to alert you proactively via the email you provided to us.
Beta Test Agreement
Beta Test Agreement
Hi – we’re glad you are here! We are happy to have you onboard. Since we are currently in beta – our lawyers asked us to have this in place!
BETA PRODUCT TEST, NON-DISCLOSURE AND CONFIDENTIALITY AGREEMENT
This Agreement is made effective as of today between the registered user in the previous screen (“Receiver”); And TRST LLC, a Delaware limited liability company (“Discloser”). WHEREAS, Discloser has provided or is providing to Receiver access to, use, custody and/or visual inspection of Discloser’s lifestyle program for prediabetes management(the “Product”) and/or has provided or is providing to Receiver other commercial information that is proprietary and confidential relating to the Product for the purpose of enabling Receiver to assist with experimentation, testing and evaluation of the Product; and WHEREAS, for the Purpose, Discloser desires to disclose to Receiver written, oral, or otherwise intangible information, whether or not designated as proprietary information, related to the Product, including but not limited to, access to, use of, visual inspection of and/or custody of the Product, information of a technical nature and models, prototypes, tools, drawings, specifications, hardware and software, and documents, reports, memoranda, notes, files or analyses that contain, summarize or are based upon any proprietary information of Discloser (“Information”);
NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties intending legally to be bound agree as follows:
Purpose
Receiver acknowledges and agrees that the Product is made available to Receiver for the exclusive purpose of testing, experimentation, and evaluation so that Discloser may further develop and revise the Product. Receiver agrees to furnish to Discloser information about the operation, functions, features, characteristics, and uses of the Product as well as any other information relating to the Product and/or any possible improvements or modifications to the Product.
Limited License
Discloser grants to Receiver, and Receiver accepts, a non-exclusive, non-transferable, non-sublicensable, non-assignable license to use the Product for the Purpose (“License”).
License Restrictions
The Receiver shall not do any of the following: a. Remove or obscure any proprietary notices on the Product; b. Modify or create derivative works of, copy, disassemble, reverse engineer or otherwise attempt to alter or reproduce the Product in any way.
Ownership
Discloser owns and will retain all rights, titles, and interests in and to the Product, together with all intellectual property rights. To the extent the Product, or any portion thereof, is copyrightable, the Product is currently an unpublished work. In addition, Discloser shall solely own, all rights, titles, and interest in and to any evaluations, documents, reports, memoranda, drawings, specifications, works of authorship, and other tangible or intangible property and all plans, discoveries, creations, compositions, inventions, innovations, processes, technical data, patents and patent applications, know-how, trade secrets, trademarks, copyrights and copyright registration applications, and other materials and designs (whether tangible or intangible) developed or conceived by Receiver or provided by Discloser to Receiver that relate to the Product.
Warranties
The Product is a “beta” product and has not been tested. It is provided “as is.” DISCLOSER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
This being a “beta” product, Discloser disclaims all liability in connection with this License and Receiver’s use of the Product.
Confidentiality
The Product is highly confidential, and proprietary and constitutes the trade secret property of Discloser, even if not marked as such. In order to protect the confidential nature of the Product, the Receiver shall not disclose, reveal, or make the Product available to any person without Discloser’s express written consent.
Equitable Relief
Receiver acknowledges that disclosure or use of the Product in violation of this License could cause irreparable harm for which monetary damages may be either difficult to ascertain or an inadequate remedy. Receiver therefore agrees that Discloser shall be entitled, in addition to any other rights or remedies available, to seek and obtain injunctive relief (temporary, preliminary, or permanent) for any violation or threatened violation of this License without the filing or posting of any bond or surety.
Beta Status
This being a “beta” product, the Receiver’s right to use the Product is subject to termination at any time, with or without notice. At that point, the Receiver shall return the Product to Discloser (or uninstall, or otherwise remove the Product from any storage media in the Receiver’s possession or control) along with any documentation, evaluations, comments, or other tangible information relating to the Product.
Reformation
If a court/arbitrator of competent jurisdiction determines any provision herein to be unenforceable as written, then such court shall be empowered to reform such provision in such a manner so that it is enforceable to the fullest extent permitted by law and to grant any other relief, at law or in equity, as may be reasonably necessary to protect an aggrieved party.
Severability
If any provision, section, or subsection of this Agreement is adjudged by any court to be void or unenforceable in whole or in part (and the provision cannot otherwise be reformed as authorized under Section 11), such adjudication shall not affect the validity of the remainder of the Agreement, including any other provision, section, or subsection.
Miscellaneous
This Agreement shall be governed and construed in accordance with the laws of the State of Delaware, USA (without regard to its conflicts of laws principles) and shall benefit and be binding upon the parties hereto and their respective successors and assigns. This Agreement represents the entire understanding between the parties in relation to the matters dealt with herein and supersedes all previous covenants and representations made by either party, whether oral or written, with respect to the subject matter hereof.
Governing Language
This Agreement shall be executed in English only, and American English shall be the governing language of this Agreement and all documents related hereto and of all transactions between the Parties hereto. The receiver shall not register any translation of this Agreement with any governmental body anywhere in the world without the advance written consent of Discloser.
Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to this Agreement or to any aspect of the relationship of the Parties (a “Claim”) shall be finally resolved by arbitration administered by and under the rules of the International Center for Dispute Resolution (ICDR). Notwithstanding the foregoing, nothing herein shall be interpreted to require either Party to submit either (i) the matter of termination of this Agreement to arbitration prior to exercising its right of termination or (ii) the seeking of injunctive relief, each Party being entitled to seek injunctive relief either through the arbitral panel or in court. a. Unless otherwise agreed by the Parties, the arbitral panel shall consist of three (3) arbitrators, one to be appointed by each Party hereto and the third (3rd) to be appointed by the two (2) arbitrators appointed by the Parties. In the event that a Party fails to appoint an arbitrator within fifteen (15) calendar days after any such Claim has been referred to arbitration, the ICDR may appoint arbitrators to fill vacancies on the panel. b. The arbitration proceedings, all documents submitted therein, and the award of the arbitral panel shall be in the English language. The arbitration proceedings shall be held in Kansas City, Missouri, United States of America. The arbitral award shall be in writing, shall articulate reasons for the award, and shall be final and binding. In addition to being empowered to award monetary damages, the arbitral panel may issue orders in the nature of an injunction, which may be enforced in any court of competent jurisdiction. c. The fees, costs, and charges of the arbitration process, including attorney’s fees, shall be awarded by the arbitral panel among the Parties in such amounts as may seem appropriate to such panel.
Service of Process
Service of process may be served on either Party in any proceeding brought to obtain interim or other injunctive relief or any proceeding brought to recognize and enforce an arbitral award, by transmitting copies of any notice or pleadings thereof by any means commercially reasonable. The foregoing shall not limit the right of either Party to serve process in any other manner permitted by applicable law and shall not limit the ability of either Party to bring any such proceeding or to obtain execution of any judgment rendered in any such proceeding in any other jurisdiction in which the other Party hereto or any of its property or assets may be found. IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first registered in the app.
Questions
You can send a message to privacy@trsthealth.com. We’ll be happy to help out.